TERMS AND CONDITIONS OF SALE

www.mediatec.pt

PREAMBLE:

1. These general terms and conditions of sale are agreed between MEDIATEC, Alberto Carlos Pinho Saraiva, with registered office at Rua Ferreira De Castro 241 B, 3720-006 Baralhas-Ossela, tax identification number 230 237 665 and contact +351 913 412 871 hereinafter referred to as “MEDIATEC” and persons wishing to make purchases through the website www.mediatec.pt hereinafter referred to as “User”.

 2. The parties agree that purchases made through the website www.mediatec.pt shall be governed exclusively by this contract to the exclusion of any conditions previously available on the website.

Article 1: OBJECT

1. The purpose of these general terms and conditions of sale is to provide and define all the necessary information for the User on the ordering, sale, payment and delivery methods for purchases made on the www.mediatec.pt website.

 2.  These conditions regulate all the steps required to place an order and guarantee the follow-up of this order between the Contracting Parties.

Article 2: ORDER

1.  The User places their order by completing the purchase process presented on the website www.mediatec.pt, adding the product(s) or service(s) they wish to order to their shopping basket:

 2.  To send your order, the User must:

 a) Register on the www.mediatec.pt website, providing the information requested there.

 b) Log in (providing a combination of e-mail and password chosen by the User when registering).

 c) Complete the information and choose the options that are made available to you during the order completion process (delivery and billing address, shipping method, payment method, as well as the VAT number and name that you want to appear on the invoice for tax purposes).

 3. The final confirmation of the order by the User is tantamount to full and complete acceptance of the prices and description of the products available for sale as well as these General Terms and Conditions of Sale which will be the only ones applicable to the contract thus concluded.

 4. The COMPANY will honor orders received online only up to the limit of available stocks. If the product is not available, MEDIATEC undertakes to inform the User as soon as possible.

 5.  The data contained in the invoice is the sole responsibility of the User. Once an invoice has been issued, it cannot be reissued with changes.

 6.  Orders are valid for 7 days, unless the order is registered under a promotional campaign that sets a different deadline,

prices, discounts, promotions and offers cannot be guaranteed beyond this period. If payment is not received by our services within this period, the order cannot be validated. Any money received after this date will be refunded or used for a new order.

Article 3: PAYMENT 

1.  On the website www.mediatec.pt/pt/, MEDIATEC offers the User the following payment methods via Easypay- Instituição de Pagamento Lda & SumUp:

  a) Credit card (Visa, Mastercard); (Easypay & SumUp)

  b) Multibanco reference; (Easypay)

        c) MB-Way; (Easypay)

        d) PayPal (PayPal)

        e) Bank Transfer (EasyPay)

EASYPAY LOGO AND BRANDING 

In the case of payment by credit card, the User's card will be charged immediately after confirmation that the goods have been dispatched. If some of the products ordered are out of stock, their value will be credited to the User's card after the order has been closed.

Article 4: DELIVERY

Article 5: PRICE

1.  Prices are indicated in Euros, including taxes and duties, taking into account the VAT rate in force on the date of payment of the order.

 2.  If there is an increase in the price of any product, the User will be informed immediately and can choose to receive their order (paying the difference) or cancel it

Article 6: CANCELLATION AND RETURN 

1.    The cancellation or return process is handled on a case-by-case basis by MEDIATEC. The request must be sent in writing to the contact e-mail address info@mediatec.pt within 7 days of placing the order, and the instructions for canceling or returning the goods will be answered and defined by MEDIATEC by the same means of communication.

 2.    Whenever possible, the return should be made by the same means of payment, but if this is not possible, the user must provide proof of payment and proof of account or card ownership, so that the return can be made by Bank Transfer.

 3.    MEDIATEC undertakes to reimburse the User within a maximum of 7 days of receiving the order back.

 4.  Returned products must be in saleable condition, i.e. in the same condition as when they arrived in the User's hands, without any anomalies or damage.

5.  If the value resulting from the exchange of products in an order is lower or higher than the initial value of the order, the conditions for adjustment will be indicated by MEDIATEC.

Article 7: PRIVACY POLICY

The buyer must pay by one of the payment methods offered on the website for the full payment of their order triggering the delivery of their order. The buyer guarantees the seller, when validating his purchase order, that he is in a legal situation vis-à-vis the payment card issuer. The customer undertakes to pay the sales price in force at the time of placing the order. Payment of the order is paid before delivery, payment by bank transfer is possible within 3 days, after this period, the order is canceled, or by credit card, according to your choice, except for the purchase of equipment directly or cash on delivery.

Article 8: DELIVERY 

The ordered product(s) are delivered by a carrier to the address indicated in the buyer's order. In the event that the buyer is absent when the product ordered in the e-catalogue is delivered, it is the buyer's responsibility to contact the carrier to arrange a new delivery or pick up the order from the warehouse. In the event of non-conformity of the delivered product with the indications given on the purchase order or transport-related damage observed at the time of delivery, the seller undertakes to remedy this. The delivery time is indicated on the website. The deadline is indicative and the seller cannot be held liable if this deadline is exceeded. In particular, the exceeding of this indicative period, in particular for reasons of force majeure such as strikes or bad weather preventing deliveries, cannot justify the cancellation of the order, any reduction in the price paid by the buyer and any payment of compensation. Mediatec undertakes to make every effort to deliver the order as soon as possible, as soon as the order form is received. The customer makes the arrangements, rights and acceptance in accordance with the code and legal provisions for its installation. The delivery times indicated on the order form are indicated as an indication and any delays do not entitle the buyer to cancel the sale, refuse the goods or claim compensation. Any claim for non-conformity or lack must be sent within 3 days from the date of receipt of the order by registered mail. Mediatec is exempt from its obligation to deliver in the event of unforeseeable circumstances or force majeure. By way of indication, total or partial strikes, floods and fires are cases of force majeure. The transfer of ownership of the delivered or to-be delivered products is suspended until the customer has paid the price in full, without affecting the transfer of risk. Mediatec may charge a fee for any refusal to deliver or cancel an order. Shipments are covered by the Terms and Conditions of the Portuguese postal service providers. Other shipping service can be requested in writing, the additional cost is to be borne by the customer. Orders to PORTUGAL are sent free of charge by the carrier CTT (Portuguese postal service) in normal delivery, i.e. without signature or tracking of the order. MEDIATEC is therefore not responsible for any loss or delay in delivery, as it is impossible for MEDIATEC to track the order by this delivery method. When ordering from Portugal, the customer may choose to have the order delivered with signature, subject to payment of additional shipping costs, in which case MEDIATEC can give the customer the delivery number and it is the customer's responsibility to check with the carrier the status of the order. MEDIATEC cannot be held responsible for the delay or loss of the parcel after it has been picked up by the carrier.

Article 9: PERSONAL INFORMATION

In the absence of an express objection on your part, the buyer gives his consent to the use of the personal data collected pursuant to his order in the seller's customer file. The buyer has the right to access and rectify the data at any time.

Article 10: APPLICABLE LOCATION 

This agreement is subject to the Code of Obligations and may be modified at any time.

Article 11: RIGHT OF WITHDRAWAL 

You have a withdrawal period of 14 days from the receipt of your order to return the product that does not suit you, that is defective or that does not conform to the order. The products must then be returned according to our return procedure, in their entirety, intact, in perfect working order and in their original packaging. The right of withdrawal takes effect on the day following the receipt of the goods at the address indicated by the customer. The latter will then bear the costs of the retransfer. Any refurbishment costs will be charged to the customer. For any return of items on sale within the 14-day resolution period, you can choose to create a credit note valid for 1 month or exchange it for another item in the store.

Article 12: DISPUTE RESOLUTION In

the event of a disagreement or dispute, the buyer must first approach the seller with the aim of resolving the problem amicably. If the Seller does not require the fulfilment of an obligation that the Buyer is required to fulfil under these GTCS, this does not mean that the Seller waives its right to demand the fulfilment of this obligation at a later date. In other words, the seller's silence in the face of a default by the buyer is not a waiver of its right to require the buyer to perform its obligation in the future.

Signing the document, settling the transaction, or clicking validation (most likely on a website or app) means that you, as a buyer, accept all the conditions set out in the Terms and Conditions."

Please note that this interpretation is based on a general reading of the clause and is not a substitute for legal advice. For an accurate understanding of your rights and obligations under this clause, you should consult a lawyer.

Article 13: Right of return

You have a right of return of 14 days after the date of receipt for products purchased online or in-store. This period allows you to make an informed decision about your purchase.

*Exceptions to the right of recourseThere are some exceptions to this right of recourse. We will not be able to accept returns in the following cases: :*if the goods have suffered damage other than that due to shipping. We agree to take into account any damages incurred during transit, provided that you have notified us immediately upon receipt.*Returned products will only be accepted if they are in perfect condition. This means that they must be intact, unused, unopened and returned in their original intact packaging.

RefundWe will only process the refund if the returned item is still in its original packaging, unopened and undamaged. The refund will be made in full, in the form of a credit note, equivalent to the purchase price of the good.

Return shipping costsPlease note that shipping costs for returning items are usually the responsibility of the sender. However, if you prefer, you can bring the item directly to our center located at 3720-006 Baralhas-Ossela. In this case, don't forget to bring your purchase invoice, as it will be needed for the return process.

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Article 14: Exclusion of Warranty for Accessories.

1. Scope of Warranty: The warranty offered by MEDIATEC is limited to the main device of the device purchased. Accessories, such as remote control, power supply, other accessories, included with the box or purchased separately, are not covered by this warranty.
2. Notification of Defect and Return Procedure: In case of defect of accessories, the customer must inform our company within 14 days of purchase, sending the defective parts with the description of the defect. The return costs will be borne by our company, as long as the shipment is carried out in accordance with our guidelines. Parts must be properly packaged for transport. Failure to comply with this procedure voids any right to complain about the accessories.
3. Limitations: Claims for material defects will not be accepted beyond 14 days after purchase. The warranty excludes damage due to misuse, improper maintenance, accidents, or unauthorized modifications or repairEASYPAY LOGO AND BRANDIN
4. PRIVACY POLICY